Quality management, quality management training

In our company we have implemented a professional quality management.

Quality Management (QM) refers to all organizational measures aimed at improving the process quality, the benefits and thus the products of any kind. The term benefits includes QM services, but goes beyond the usual term and primarily affects the intra-organizational achievements. Quality management is a core task of management. In industries such as aerospace, medical technology, parts of the health care, medical rehabilitation or drug and food production quality management system is mandatory.

The quality management system serves the aim of increasing the effectiveness and efficiency of work (quality of work) or business processes. This material and time frame are to be considered as well as to obtain or develop the quality of product or service.

Contents include the optimization of communication structures, professional solution strategies, the conservation

or increase of the customer satisfaction as well as the motivation of the workforce, the standardization of specific operating and

working processes, standards for products or services, documentaries, continuing professional education, design and equipping of workrooms.

By the designing of workflows in our company, the quality management should ensure, that quality issues occupy the allocated space. Quality refers both to marketed products and services, as well as on the internal processes of the organization and is defined as the degree to which the considered product or process complies with the requirements. These requirements can be explicitly defined, but they can also be implicitly assumed (expectations).

Many quality management models attempt to make the processes evaluated objectively. Two fundamentally different approaches can be distinguished:

  1. Certifiable standards with defined minimum requirements for an effective quality management system, such as the EN ISO 9001, which are assessed through audits.

  2. Self-assessment of their own quality management system and benchmarking between competitors at a quality price, for example, the EFQM Excellence Award der European Foundation for Quality Management (Economy), the Speyerer Qualitätswettbewerb (for the public sector) or the Ludwig-Erhard-Preis, the German price according to the rules of the EFQM high political prestige within which the effectiveness of competing quality management systems are compared.

In QM as a management task are set:

  • quality Policy
  • targets
  • responsibilities


Great emphasis is placed on the continuous improvement of processes. Experience flows back into the planning, so that a control loop (Deming) arises:

  • Quality Planning - an actual state is determined and the framework for quality management will defined. Then concepts and processes are developed.
  • Quality Control - the results achieved in the plan phase are converted (QFD, FMEA).
  • Quality assurance - evaluation of qualitative and quantitative quality information (cost-benefit considerations, review of assumptions made).
  • Quality gain - from previous phase extracted information is used for streamlining measures and process optimization. Achievements and results are communicated.

To meet these high demands, our company all employees are regularly trained internally and externally.